PostHeaderIcon Frequently Asked Questions

CVI Alarms, Calgary, Canada

Is an alarm system only for prevention of break and enters?

Absolutely not! With the proper components, your system can alert you to rising water levels in your basement, a sudden drop in the temperature in your home, dangerous carbon monoxide levels or possible fire - all of which can happen when you are not home. CVI Alarms is there 24/7, monitoring the safety of your home and your loved ones.

What if I subscribe to an alternative phone service?

There is a possibility that we may not be able to monitor your security system. It is important that you contact us before you change your existing phone provider to verify if it will affect your security system.

I don't have a landline in my home as I use my cell; can I still have a monitored security system?

Yes! You will need to install a GSM (Global System for Mobile Communication) transmitter unit that will transmit the alarm signals over the GSM network to the CVI Alarm monitoring centre.

What if my phone line is compromised?

Most alarm systems use traditional telephone lines (or land lines) to transmit signals to monitoring centres. CVI Alarms recommends having a wireless backup connection installed with your alarm system. If your telephone line is compromised, the signal from your alarm can be carried by either a radio or cellular signal to the CVI monitoring centre.

If there is a problem with my alarm system, can you turn it off from the CVI monitoring centre?

No. Your security system is an independent unit and can only be turned off from your keypad or control panel.

 

For any other questions, please do not hesitate cu contact us.